Student Support Services

The Student Services and Administration Manager, teaching staffs and administrative staffs of the College are available to provide general advice and assistance with matter such as:

 

Studying

Student who experiencing difficulties with study must contact the Director of Studies for further assistant.

 

Accommodation

We have a network of homestay providers to cater for a wide range of budgets but with safety and comfort as the foremost concerns for our students.

 

Counselling

Our multilingual student service officers have an extensive knowledge of SIBN college programs and services, as well as other educational and vocational pathways, so they can help you see 'the big picture'. They can also give you help or advice on health related issues, personal problems, and referral to other services such as legal and medical.

 

Students requiring special or intensive assistance must contact the Student Services and Administration Manager who may refer them to external support services if required. Students requiring individual training needs must contact the Director of Studies for further assistance.

Student Service and Administration Manager detail is:
Name: Margaretha Sari Andriani
Phone: 92998766
Email: admin@sibn.nsw.edu.au

Change of Address

All students must provide correct contact details (including address, mobile number and email) to the college. All students must update their contact details with the college within seven days of change. Under The Education Services for Overseas Students Act 2001 (ESOS Act), the college will contact the students regularly for verifying the contact details.www.immi.homeaffairs.gov.au. (Top)

Student Orientation

All students must attend a compulsory orientation program on their course orientation day for each course. Students must inform the college if they are not able to commence their course as soon as possible prior to their course commencement date. Under The Education Services for Overseas Students Act 2001 (ESOS Act), if a student has not commenced studies or made contact with the college by the scheduled commencement date the CoE will be cancelled for non-commencement via PRISMS within 14 days of the scheduled commencement date.(Top)

Use of Personal Information

Information is collected during your enrolment in order to meet the College obligations under the ESOS Act and the National Code 2018; to ensure student compliance with the conditions of their visas and their obligations under Australian immigration laws generally. The authority to collect this information is contained in the Education Services for Overseas Students Regulations 2001 and the National Code of Practice for Registration Authorities and Providers of Education and Training to Overseas Students 2018. Information collected about you during your enrolment can be provided, in certain circumstances, to the Australian Government and designated authorities and, if relevant, the Tuition Assurance Scheme and the ESOS Assurance Fund Manager. In other instances information collected during your enrolment can be disclosed without your consent where authorised or required by law.
It is a requirement of the Australian Quality Training Framework that students can access personal information held by the College and may request corrections to information that is incorrect or out of date. Apply in writing to the Administrative Manager if you wish to view your own records. (Top)

Course delivery

A number of approaches to course delivery are used by College staff. Course delivery approaches may include: teacher led classroom delivery; workshops; seminars; and tutorials. During class time students will be expected to participate by, for example, answering questions, giving opinions, demonstrating tasks, working with others in groups, making presentations and role playing situations. (Top)

Course assessment

A number of approaches to course assessment are used by College staff. Assessment approaches may include: observation of performance in class, workshops or laboratories; case studies; projects; assignments; presentations; role plays; written tests and exams.
Students will be given advance warning of the time and form of any assessment and will not be expected to sit an assessment they have not prepared for.
Students will be given an opportunity for at least one reassessment for any competencies not achieved on the first attempt. (Top)

Recognition of prior learning (RPL)

Students who believe they already have some of the competencies in the course may apply for Recognition of Prior Learning (RPL). An essential requirement of RPL is that you can prove that you currently have the required competencies. Application may be made prior to or with enrolment and payment of fees and must be made using the RPL application form that will be provided during orientation.

Competencies for which RPL is being requested may have been developed through formal education and training, through work experience or training or through life experiences.

After RPL is granted a student’s course schedule must be reviewed and any reductions in the scheduled attendance and the reasons for the reduction recorded and placed on the student’s file.

Any course duration reduction as a result of RPL granted to students must be indicated on the Confirmation of Enrolment if granted prior to the issue of a visa or on PRISMS if granted after the issue of a visa (Top)

Credit transfer

Exempting a student from enrolling in and being assessed in a unit or units because they have been granted recognition for having completed the identical unit or units at another Registered Training Organisation.
After Credit Transfer is granted a student’s course schedule must be reviewed and any reductions in the scheduled attendance and the reasons for the reduction recorded and placed in the student’s file.
Any course duration reduction as a result of Credit Transfer granted to students must be indicated on the Confirmation of Enrolment if granted prior to the issue of a visa or on PRISMS if granted after the issue of a visa.

 

College Facilities
The college is located in the Central Business District of Sydney and very convenience access to trains and buses. The college has general-purpose classrooms, Internet access, student facilities for study and computer access. The college has computer facilities with the latest software to facilitate the acquisition of language skills through individual learning. There is also a library and a resource room equipped with study carrels with individual listening facilities.
Students will be given at least 20 days notice if training facilities are relocated. (Top)

Dispute resolution procedure

The College has a dispute resolution procedure to provide students with a fair and equitable process for resolving any disputes or complaints they may have. The dispute resolution procedure includes a requirement that an independent mediator will be appointed at no expense to the student if the student is dissatisfied with the resolution proposed by the College. The independent mediator will be provided by ACPET phone (02) 9264 4490. (Top)

Relevant legislation

A range of legislation is applicable to all staff and students. Information on relevant legislation can be found at the following websites.

 

EO	http://www.lawlink.nsw.gov.au
DOH	http://www.immi.homeaffairs.gov.au
Privacy	http://www.privacy.gov.au

 

Occupational Health and Safety
Accident Compensation (Work Cover Insurance)
Equal Opportunity
Education Services for Overseas Students
The National Code of Practice for Overseas Students
The Australian Student Visa Program administered by the Department of Immigration and Citizenship
ESOS Framework
NSW Equal Employment Act
NSW Anti Discrimination 1977
Privacy Act 1988
VET Act 2005
Child Protection Act 1998
Any other legislation or regulations identified as relevant to the Registered Training Organisation

It is the responsibility of all staff to ensure the requirements of relevant legislation are met at all times. Use the web sites indicated, or contact the CEO if you require further information.
There maybe additional, course-specific, legislation that is relevant. Information about this legislation will be communicated during the course. (Top)

Access and equity policy

The College Code of Practice includes an access and equity policy. This document is available on request. It is the responsibility of all staff to ensure the requirements of the access and equity policy are met at all times. (Top)

Student code of behaviour

The Student Code of Behaviour requires the following rights to be respected and adhered to at all times by students.

• The right to be treated with respect from others, to be treated fairly and without discrimination, regardless of religious, cultural, racial and sexual differences, age, disability or socio-economic status
• The right to be free from all forms of intimidation
• The right to work in a safe, clean, orderly and cooperative environment
• The right to have personal property (including computer files and student work) and the Registered Training Organisation property protected from damage or other misuse
• The right to have any disputes settled in a fair and rational manner (this is accomplished by the Grievance Procedure)
• The right to work and learn in a supportive environment without interference from others
• The right to express and share ideas and to ask questions
• The right to be treated with politeness and courteously at all times

Consequences for no-compliance with the Student code of Behaviour the following procedure for discipline are detailed in the student behaviour procedure

• For non-compliance with the Student Code of Behaviour the following procedure for discipline will be followed:
• The Administrative Manager will contact students in the first instance to discuss the issue or behaviour & to determine how the issue might be rectified. This meeting and its outcomes will be documented, signed by all parties and included on the student’s personal file. (Step 1)
• Where the issue or behaviour continues, students will be invited for a personal interview with the CEO to discuss this issue further. This meeting and its outcomes will be documented, signed by all parties and included on the student’s personal file. (Step 2)
• If the issue or behaviour continues, the student will be provided with a final warning in writing & a time frame in which to rectify the issue. A copy of this letter will be included on the student’s personal file. (Step 3)
• After the three steps in the discipline procedure have been followed, if the issue or behaviour still continues, training services will be withdrawn and the student will be notified in writing that their enrolment has been suspended or cancelled.
• Any suspension or cancellation will be undertaken in accordance with the College Deferral of commencement, suspension of studies, cancellation of enrolment procedure and may affect the status of a  student’s visa
• At any stage of this procedure students are able to access the Complaints and Appeals Procedure to settle any disputes that may arise. (Top)

Helpful Contacts

Fire, ambulance and police emergency	Dial 000
Translation services	Contact the Translating and Interpreting Service by phoning 131 450
Counselling services	Contact Life Line on 131 114
Health Services Australia (Medical Examination)	Dial 8396 0600
Public Transport Information Line (Timetables, routes etc)	Dial 131 500
Telephone Directory Service	Dial 12455
International Directory Service	Dial 1225
Translating and Interpreting Service (24 hours)	Dial 131 450
Domestic Violence Line (24 hours)	Dial 1800 656 463

 

Local lawyer100	http://www.lawyers.com.au
Legal services	http://www.lawaccess.nsw.gov.au
Study in Australia	http://www.studyinaustralia.gov.au/Sia/en/Home.htm

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