Certificate IV in Business [BSB40120]

Certificate IV in Business (CRICOS Course Code: 105568J)

This qualification reflects the role of individuals in a variety of Business Services job roles. These
individuals may have supervisory performance accountabilities. Individuals in these roles carry out a
mix of specialist and moderately complex administrative or operational tasks that require self-
development skills. They use well-developed skills and a broad knowledge base to apply solutions to a
defined range of unpredictable problems and analyse information from a variety of sources. They may
provide leadership and guidance to others with some limited responsibility for the output of others.

Possible job titles relevant to this qualification include:

  • Customer Service Advisor
  • Data Entry Operator and/or Word Processing Operator
  • General Clerk
  • Payroll Officer
  • Typist and/or Receptionist

After achieving the BSB40120 Certificate IV in Business, students may undertake the BSB50120
Diploma of Business or a range of other Diploma qualifications.

Entry Requirements

There are no entry requirements for this qualification.

Learners are over 18 years of age. All international students must be able to demonstrate an IELTS 5.5 level of English language or equivalent. They have either completed their education to a level which is equivalent to an Australian Senior High School, College or University

Course Duration

This program is delivered 20 hours /week full time study ,15 hours face-to-face and 5 hours online using
Moodle as platform, entirely off-the-job at SIBN campus through a combination of face-to-face trainer-
led classes and practical classes involving small group and individual activities.

Calendar Year: Thirty-one (31) weeks

Academic Year: Twenty-five (25) weeks

Terms: 2.5x 10 weeks = 25 weeks

Term breaks: 2x3 weeks = 6 weeks

Allocated hours: 625 hours

Core Unit

BSBCRT411 Apply critical thinking to work practices
BSBTEC404 Use digital technologies to collaborate in a work environment
BSBTWK401 Build and maintain business relationships
BSBWHS411 Implement and monitor WHS policies, procedures and programs
BSBWRT411 Write complex documents
BSBXCM401 Apply communication strategies in the workplace

Elective Units

BSBPEF402 Develop personal work priorities
BSBPEF401 Manage personal health and wellbeing
BSBHRM413 Support the learning and development of teams and individuals
BSBCRT412 Articulate, present and debate ideas
BSBCMM411 Make presentations
BSBCMM412 Lead difficult conversations


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