Certificate IV in Business [BSB40120]

Certificate IV in Business (CRICOS Course Code: 105568J)

This qualification reflects the role of individuals in a variety of Business Services job roles. These
individuals may have supervisory performance accountabilities. Individuals in these roles carry out a
mix of specialist and moderately complex administrative or operational tasks that require self-
development skills. They use well-developed skills and a broad knowledge base to apply solutions to a
defined range of unpredictable problems and analyse information from a variety of sources. They may
provide leadership and guidance to others with some limited responsibility for the output of others.

Possible job titles relevant to this qualification include:

• Customer Service Advisor
• Data Entry Operator and/or Word Processing Operator
• General Clerk
• Payroll Officer
• Typist and/or Receptionist

After achieving the BSB40120 Certificate IV in Business, students may undertake the BSB50120
Diploma of Business or a range of other Diploma qualifications.

Entry Requirements

There are no entry requirements for this qualification.

Learners are over 18 years of age. All international students must be able to demonstrate an IELTS 6.0 level of English language or equivalent. They have either completed their education to a level which is equivalent to an Australian Senior High School, College or University

Course Duration

This program delivers over 20 hours of full-time study a week. Training consists of 20 hours a week face-to-face delivery. Resources are available online through the college Moodle platform. SIBN College Trainers use a combination of trainer-led classes and practical activities involving Small-group and individual activities.

Calendar Year: Thirty-one weeks (31)

Academic Year: Twenty-five (25) Weeks

Term breaks: 2x3 weeks

Allocated hours: 500 face-to-face hours

Core Unit

BSBCRT411	Apply critical thinking to work practices
BSBTEC404	Use digital technologies to collaborate in a work environment
BSBTWK401	Build and maintain business relationships
BSBWHS411	Implement and monitor WHS policies, procedures and programs
BSBWRT411	Write complex documents
BSBXCM401	Apply communication strategies in the workplace

Elective Units

BSBPEF402	Develop personal work priorities
BSBPEF401	Manage personal health and wellbeing
BSBHRM413	Support the learning and development of teams and individuals
BSBCRT412	Articulate, present and debate ideas
BSBCMM411	Make presentations
BSBCMM412	Lead difficult conversations

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